Hirostar Alien 2025 padel racket

Clean After Every Use
Wipe your racket down with a soft, damp cloth to remove sweat, dust, and court debris. Avoid using harsh chemicals or abrasive cleaners—plain water (or a mild soap solution, if needed) is all you’ll ever need. Thoroughly dry the frame and grip before storing to prevent mold or mildew.

Protect the Frame
Never lean your racket face‐down on rough surfaces or toss it into a bag without a cover. Invest in a padded racket cover or sleeve to shield the frame and surface from scratches and dings during transport.

Maintain Your Grip
Replace overgrips every 10–15 hours of play—or sooner if they become slick. When installing a new overgrip, remove any debris on the handle first, then wrap carefully to avoid wrinkles. A fresh grip not only feels better but also protects the underlying handle from sweat and oils.

Avoid Extreme Temperatures
Don’t leave your racket in a hot car, near radiators, or in direct sunlight for extended periods. Excessive heat can warp carbon fibers or soften the foam core, altering the racket’s balance and performance. Likewise, very cold conditions can make the face more brittle—store your racket in a room‐temperature environment.

Check for Damage Regularly
Inspect the frame, edge guard, and face for any hairline cracks or chips before each season. Even minor damage can worsen over time and affect play. If you spot any significant cracks or dents, consult a pro shop—sometimes minor repairs are possible, but often a replacement is safer.

Re-String Dampener & Accessories
If you use a vibration dampener, remove it periodically and clean both the dampener and the hole area to prevent trapped moisture. Keep any badges, stickers, or accessories dry and replaceable in case they peel off in humid conditions.

Store Properly
When not in use, hang your racket by its handle on a wall rack or lay it flat in its cover. Avoid leaning multiple rackets together without separation, as frames may abrade one another. A dedicated sports closet or gear rack is ideal.

Transport Smartly
If you travel with your racket—especially on flights—consider a hard‐shell racket case. It provides maximum protection against crushing forces and accidental impacts, ensuring your racket arrives in the same shape it left in.

Shipping

Fast Dispatch: Orders ship within 1–2 business days from our UK warehouse.

Delivery Options:

Standard (3–5 business days): £4.95

Express (1–2 business days): £9.95

Free Shipping: Automatically applied at checkout on all orders over £150.

International Delivery: Available to 50+ countries. Rates calculated at checkout; typical transit times of 5–10 business days.

Returns & Exchanges

30-Day Money-Back Guarantee: If your racket arrives damaged or you simply change your mind, return it within 30 days for a full refund (excluding original shipping).

Condition Requirements: Rackets must be unused, in original packaging, with all labels and tags intact.

How to Start a Return:

Log in to your account and go to Order History.

Select the racket you’d like to return and click Request Return.

Print your pre-paid return label (UK customers only) or follow the emailed instructions for international returns.

Refund Processing: Once we receive and inspect your racket, we’ll issue your refund within 3–5 business days to your original payment method.

Exchanges: If you need a different model or weight, simply request a return and place a new order.

If you have any questions about shipping or returns, our support team is here to help — just email support@livepadel.com or use the chat widget at the bottom right of your screen.